To determine order turnaround time for PERSONALIZED ORDERS you must add INHOUSE PRINTING/PRODUCTION TIME and SHIPPING/TRANSIT/DELIVERY TIME. Our regular turnaround time offered in the base cost of your product is 7 BUSINESS days INHOUSE for production and printing PLUS the shipping/transit/delivery time YOU select at checkout. We can get your order to you in as fast as 3 BUSINESS DAYS by selecting 2 BUSINESS DAY RUSH PRINTING and NEXT DAY AIR.

NON-PERSONALIZED ORDERS for pre-printed cups, napkins, coasters, etc., and unprinted stock typically ship within 24-48 hours depending on in-stock availability. These orders may be delayed during peak holiday times when there is a high demand for these items and stock is low. EXPEDITED SHIPPING is available if you would like to select this at checkout.

We offer 4 different INHOUSE PRINTING methods for PERSONALIZED ORDERS that you may choose when selecting your personalization (NOTE: THESE TIMES DO NOT INCLUDE THE TIME IT TAKES FOR OUR CARRIER TO DELIVER TO YOU):

REGULAR 7 BUSINESS DAY PRINTING (included in base product price) Orders received prior to noon CST will print and ship from our production plant in 7 BUSINESS DAYS; you must add selected shipping/transit time to this.

4 BUSINESS DAY RUSH PRINTING (additional $40) Orders received prior to noon CST will print and ship from our production plant in 4 BUSINESS DAYS; you must add selected shipping/transit time to this.

3 BUSINESS DAY RUSH PRINTING (additional $50) Orders received prior to noon CST will print and ship from our production plant in 3 BUSINESS DAYS; you must add selected shipping/transit time to this.

2 BUSINESS DAY RUSH PRINTING (additional $60) Orders received prior to noon CST will print and ship from our production plant in 2 BUSINESS DAYS; you must add selected shipping/transit time to this.

Orders received prior to noon CST are considered that day's orders and that day is counted as a printing/production day. Orders received AFTER NOON CST are considered the NEXT DAY'S ORDERS and that day is NOT counted as a printing/production day.

Rush printing moves your order to the "front of the line" for PRINTING/PRODUCTION PURPOSES ONLY. This does not mean that you will receive your order in this stated amount of time. After the order is rush printed it must be shipped and you must calculate the shipping or transit time that you select and add this to the in-house rush printing/production time. We offer expedited shipping at checkout so you may determine the exact amount of time it takes your order to arrive by choosing the appropriate printing method in addition to the desired shipping method.

Please see TURNAROUND TIME for a complete explanation of our printing options including a chart that may help you select your INHOUSE PRODUCTION/PRINTING METHOD and a UPS shipping map that shows transit time from our production plant in Dallas, TX.

PLEASE NOTE: We do not recommend proofs for rush orders! Proof requests generally add 3 - 5 business days to INHOUSE PRINTING/PRODUCTION TIME. Proofs are emailed approximately 2 business days after your order has been placed, but may take longer during the holiday season. If a proof is requested, your selected printing time will not begin until final proof approval is received from customer.

We ship via UPS GROUND or FED EX HOME DELIVERY unless otherwise specified. Expedited shipping options are available at checkout. We offer UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air and UPS Next Day Air - Saturday delivery. Please refer to the UPS shipping map to determine SHIPPING/TRANSIT/DELIVERY TIME to your shipping address.

We ship on BUSINESS DAYS only, Monday through Friday unless a holiday is observed. We do not ship on Saturdays and Sundays. We do not ship on certain holidays, therefore, please take the following in-house printing/production holidays AND UPS holidays into account when planning your shipping/transit/delivery time:

• Memorial Day
• Independence Day (may be day other than 7/4)
• Labor Day
• Thanksgiving Day
• Friday after Thanksgiving
• Christmas Eve
• Christmas Day
• New Years Eve
• New Years Day

*NOTE: INHOUSE PRINTING/PRODUCTION HOLIDAYS ARE SUBJECT TO CHANGE depending on where the holiday falls on the calendar.

Our shipping is calculated through a real time shipping calculator via a link with UPS based on the weight of the items in your shopping cart, the shipping zip code, and the shipping method selected on your order.

We do not ship to PO BOXES. Please include an actual physical street address on your order.

You will receive a UPS shipping notification from UPS Quantum View the day that your order ships. We would recommend adding this address to your safe address list. Many shipping notifications are not received and go to spam. You may track the progress of the shipment by clicking on the green tracking number in the Quantum View Notice, by entering the tracking number in your browser, or by going to www.ups.com and entering your tracking number there.

While we guarantee and assume responsibility for the date an order will print and ship from our production facility, we cannot guarantee the exact amount of shipping/transit/delivery time. UPS does not unconditionally guarantee delivery time and neither can we. Consequently, the risk of shipping delays must be assumed by the customer. Please note that this includes weather-related delays, delays due to orders being left at carrier facilities and all oversights on the part of UPS not related to Cup of Arms. We suggest adding extra time for production and delivery of your order when possible for this reason.

UPS STATES THE FOLLOWING ON THEIR WEBSITE: UPS Terms and Conditions specifically exclude packages that are delayed due to causes beyond UPS control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; Hazardous Materials packages improperly offered for transport; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters. For more information visit the UPS website.

In our experience, 99% of the time UPS can prove delivery. Therefore, we suggest checking with neighbors, behind bushes, at alternate doors that are seldom used at the location of the shipping address, in wood boxes (yes, it has happened), in open garages, etc., before any other action is taken.

In order to be considered lost, a package must be undelivered 24 hours AFTER the expected delivery date and time. We cannot report the package as undelivered or lost until then. If the order is not located within 24 hours, we will file a claim with UPS. UPS will conduct a package search that may take up to 10 days. If UPS is unable to locate the missing package, the claim will be approved and we will reprint the order and ship it immediately. If UPS locates the package, the claim will not be approved and the order will be re-delivered.

NOTE: If we reprint and reship an order prior to the 24 hour reporting period and/or prior to the package search period and the original order is subsequently located by UPS and delivered, the cost of the reprinted order will be the responsibility of the customer.

If your order is damaged during shipping, please contact us within 48 hours of receipt of package. Email is preferred and is the quickest route to a solution or you may also call us at . We will reprint and reship the order or the damaged part of order if time allows, or we will refund your credit card for the part of your order that is damaged.

CUP SIZES CAN BE DECEIVING! If in doubt ALWAYS ORDER A SIZE UP! Surprisingly, drinkware is measured as filled to the brim FLUSH FILL CAPACITY. This means that the cup holds the stated number of ounces when it is filled to almost overflowing with LIQUID ONLY (NOT INCLUDING ICE). Stated ounces from the manufacturer are intended to show approximate volume and are not an implied guarantee of exact volume.

All measuring cups measure differently and are only accurate to a certain degree so measuring cups at home may measure differently than manufacturers measuring devices.

We recommend choosing CUP SIZE CAREFULLY and following these guidelines:

• SOFT DRINKS WITH ICE: A 16 ounce cup is the best choice for serving soft drinks WITH ICE. Most canned soft drinks are 12 ounces. A 16 ounce cup will hold a partial 12 ounce can of soft drink with ice. Carbonation adds volume so a 16 ounce cup filled ¾ way with ice will hold approximately 6-8 ounces of a soft drink. A 20 or 24 ounce cup is a good choice if you wish to pour an entire canned beverage into a cup at one time.
• BEER: Most canned and bottled beers are 12 ounces. When poured with NO ICE, a 16 ounce soft plastic (solo type) cup is a great choice for a bottle or can of beer with no ice. The college favorite for holding 2 beers is a 32 ounce stadium cup.
• WINE: A full glass of wine is typically 5-6 ounces, however, a proper pour is actually half of that (of course, that may depend on the bartender). An 8 ounce cup is a good size when serving wine but smaller cups may also be used depending on the occasion.
• MIXED DRINKS: A 14 ounce or 16 ounce cup is the best choice for mixed drinks with ice.
• COFFEE or HOT DRINKS: A 14 or 16 ounce cup is a good choice for hot drinks. Both of these sizes are generous and allow some “slosh” room.
• BEACH DRINK: We recommend a biggie such as a 20 or 24 or even a 32 ounce cup for beach beverages. No one wants to leave the surf and sand for refills! If in doubt, check out cup sizes at your grocery, local party store, or Sams or Costco before you order. You may also look on the bottom of your favorite cup and the size in ounces is usually stamped in some form there. If in doubt shoot us an email at info@cupofarms.com and we will give you our advice specific to your occasion.

Our cups are manufactured by Dart. Beverages can be maintained at their optimal temperature longer with Dart insulated foam cups. Not only do foam cups keep beverages at their proper serving temperature on the inside, they keep hands comfortable on the outside!

Shatterproof (frost-flex) cups and stadium cups are top rack dishwasher safe and very durable. (We also run our foam cups through the dishwasher a few times as well, but that's our secret!)

All of our cups are recyclable. The recycling code may be found on the bottom of the cup.

None of our cups are made from recycled materials.

Screen and pad printed products are printed with inks that must evaporate to dry. The ink will dry but there may be a residual odor from the vapors. This odor, if detectable, is harmless and is not considered a defect. We do not refund or reprint an order due to residual odor.

 We offer 7 different types of napkins in addition to a wide selection of everyday patterned napkins and holiday patterned napkins.  Not all napkins types are offered in all sizes and colors so please take this into consideration when selecting your napkin type.  We always recommend checking with your event planner, caterer, or your specific party venue prior to ordering any party goods.  These people know your menu, your theme and your venue and will have a better idea of what type of napkin, what size napkin and the quantity that you need. If these experts aren’t available, we offer the following general guidelines below.

NAPKIN TYPES

1. 3-PLY: The traditional personalized napkin perfect for any occasion. These napkins are the better party store type napkins constructed from soft 3-ply premium material with a coin embossed edge. By far our most popular wedding reception and party napkin. These come in a wide variety of colors and ink colors may be matched to napkin color to use on cups, coasters, stir sticks or any of our imprintable items.
• 37 solid colors
• Available in beverage/cocktail, luncheon, dinner and guest towel sizes
2. LINUN: These are a heavier weight than our 3-Ply napkins and resemble more of a heavy weight very nice paper towel than a typical napkin. Linun napkins and guest towels have a beautiful texture (that resembles actual linen) and have a more elegant yet sturdy feel than the 3-Ply napkin. They do not have the a coin edge border like our 3-Ply napkins.  These are our top-tier solid color napkins and they are great for messy outdoor dinners, crawfish boils, barbecues, lobster roasts and other events where more absorbency is needed. They are available in a wide variety of solid colors and ink colors may be matched to the napkin color to use on any of our imprintable items.
• 21 solid colors
• Available in beverage/cocktail, luncheon, and dinner/guest towel* sizes
3. MOIRE: A tissue soft 3-Ply napkin with an elegant moiré pattern tone on tone finish. The moiré finish mimics beautiful silk moiré fabric and has a “wavy” or watery appearance with a slight sheen with a sophisticated pin dot border.  These make a gorgeous addition to a more formal event such as an anniversary party or christening or just add a sparkle to cocktails on the beach.
• 16 moiré colors
• Available in beverage/cocktail, luncheon, and dinner/guest towel* sizes
4. CARTE: These napkins are imported from Germany and are quite spectacular.  The napkin itself has an elegant blind embossed texture in a beautiful Old World pattern with a slight sheen. Personalization/printing is done on top of the embossed napkin.  These gorgeous personalized napkins always make an impression.
• 5 solid colors with embossed texture
• Available in beverage/cocktail, luncheon, and dinner/guest towel* sizes
5. SOFT AIRLAID: These napkins are bulky, porous and “soft” as the name refers!  This is one of the most absorbent and strongest napkins we offer.  They are the ideal replacement for linen napkins for events that require something strong and durable such as barbecues/ribs, seafood and hamburgers. Also one of our most popular guest towels for the powder room due to their absorbency.
• White only
• Available in beverage/cocktail, luncheon, dinner and guest towel sizes
6. DeVILLE: This is our most upscale disposable napkin available.  The heaviest of all of our personalized napkins. Great for heavy duty meals and powder rooms.
• White only
• Available in beverage/cocktail and 1/8 Fold Dinner sizes only (somewhat larger than a typical dinner/guest towel)
7. MASSLINN: This is what we refer to as our country club napkin.  Made from 100% rayon fibers these napkins are extremely soft and luxurious.  Masslinn napkins are perfect for powder rooms and private clubs requiring only the best. Due to the nature of the fiber these are only available imprinted in gold, silver, or copper metallic foil inks. 
• White only
• Available in beverage/cocktail, luncheon, dinner and guest towel sizes

*Separate dinner and guest towel sizes are not offered in all napkin types but these are interchangeable. A traditional size guest towel may be used for a dinner napkin and looks very nice when used in a place setting.

NAPKIN SIZES and QUANTITIES 

• BEVERAGE/COCKTAIL NAPKINS:Best for the bar, for passed hors d’oeuvres, a cocktail buffet and the most popular napkin for weddings for the bar, cake table, and buffet table (larger napkins are cumbersome at these type events when juggling cups and plates).
  • 2-3 per guest for a bar; if multiple bars distribute evenly among each bar (in addition to those for passed hors d’oeuvres and cocktail buffets)
  • 1.5-2 per guest for passed hors d’oeuvres and cocktail buffets (in addition to those for for the bar)
  • 4-5 per guest for weddings (2 per person at the bar, 1 per person at each cake table, 1.5 per guest at the buffet table + more if passed hors d’oeuvres are being served as appetizers or if no seated meal is being served)

• LUNCHEON NAPKINS:  Best for a ladies luncheon, shower brunches, Easter brunches, and other casual brunch or luncheon affairs
  • 1.5 per guest if linen or cloth napkins are not being used

• DINNER NAPKINS: Best for outdoor barbecues and grilling sessions, crawfish boils, casual outdoor dining, or other dinner affairs where linen or cloth napkins will not be used
• We do not recommend large size dinner napkins when events are not seated; these are cumbersome to juggle with a drink and a plate while standing!
• • 1.5 per guest if linen or cloth napkins are not being used; more for messier events!

• GUEST TOWELS: These may be used in the powder room or upscale designer portable restrooms to prevent the spread of germs by repeatedly using the same linen cloth towel to dry hands on and may also be used at a place setting for a dinner napkin.
• .5-1 per guest divided between powder rooms or designer port-a-trailers
• 1.5 per guest if used as a dinner napkin and linen or cloth napkins are not being used

For information on ordering PRODUCT SAMPLES click here.

Variations of napkin colors, sizes, folds or borders occur occasionally in the production process with the manufacturer and are out of our control. We do not reprint or replace an order due to any variation such as this.

Copy is sized appropriately to the product ordered and varies depending on the amount of copy and the size of the product. We typically fill the entire printable space on the product unless otherwise specified in the SPECIAL INSTRUCTIONS box that is available when personalizing your product. We welcome any notes or instructions in the SPECIAL INSTRUCTIONS box that may help us ensure that we print your order exactly as you have envisioned it. Please feel free to include instructions regarding placement, sizing, or other details that may assist us.

WE HIGHLY RECOMMEND ORDERING A PRINTER'S PROOF ($15) PRIOR TO PRINTING if you are concerned about your special request(s) not being interpreted.

Prices shown include up to three lines of copy or stock art. There is an $8.00 charge for each additional line of copy or art.

The price shown includes up to 60 letters or characters. There is a .20 cent per letter charge for each letter or character over 60. Please realize that the more characters you have on your order, the smaller the copy will be.

Yes, we print in any PMS COLOR free of charge. Color/PMS match is only guaranteed plus or minus one color shade on white or clear items. We will make every effort to obtain as close of a printed match to the requested color on orders requesting a PMS color on a colored item, however, we will not be responsible for shade variations.

Yes, we can print in two colors and multiple colors on most of our products for an extra two color or digital full color printing charge (see applicable price lists for details). We can only print in two colors on the same side of a product if close registration is not required. We offer full color digital printing on select products for quantities under 50,000. For quantities over 50,000, we offer full color printing on all of our products. Please email us at info@cupofarms.com for details and price quotes over 50,000.

There can be slight shade variations of both products and ink colors. Environmental concerns and manufacturer productions may cause changes beyond our control which are typical variations in the industry. We do not assume responsibility for any variations in ink color or product color.

Ink colors on cups and other products do not rub off with normal assumed use. Foil printing creates a beautiful and dramatic look, however, it does have a tendency to bleed, rub off, fill in or blur slightly. Masslinn napkins may only be printed in foil so please take this into consideration. We are not responsible for foil that flakes or rubs off on the customer or a guest. (We suggest that non-printed surface area of the napkin or guest towel be used to avoid this).

Yes, we can print most company logos or custom art supplied by the customer on most of our products if the art is supplied in black and white camera ready format. If you are in doubt as to whether or not your art is suitable for printing or in an acceptable format, please send your art as an attachment to an email to art@cupofarms.com and ask us about it prior to placing your order.

There is a one time $75 charge for submitting custom art. If you are using the same custom art on two sides of a product, there is only ONE $75 art charge. If you are using the same custom art on two different products (cups and napkins for example) there is only ONE $75 art charge. YOUR ART MUST BE SENT AS AN EMAIL ATTACHMENT TO ART@CUPOFARMS.COM AFTER THE ORDER IS PLACED. Please include your order number and a description of the art in the email. If you are submitting more than one piece of custom art, please be specific as to what product and what side EACH PIECE of art is to be printed on. If you are using a custom PMS color, please include the PMS NUMBER with the art and please include this number in the SPECIAL INSTRUCTIONS BOX on the order as well.

An EPS file format created in a vector drawing program is preferred with all graphics represented as lines, outlines or fills and fonts converted to graphics or outlines. Acceptable files are Adobe Illustrator (.ai), Corel Draw (.cdr) and Adobe (.pdf) preferably saved in .eps format. High-Resolution JPEG files are usually acceptable but all artwork must be a minimum of 300dpi resolution at the finished print size. For digital full color printing 4-color process artwork should be converted to CMYK and sent as either a TIFF or PDF file.

All custom art submitted by the customer will be accepted as being submitted in full compliance with all applicable laws regarding trademark, licensing, patent copyright, right of privacy, or similar protection. Cup of Arms will be held harmless from all claims and cost arising from these issues.

Please see SUBMITTING CUSTOM ART for a full explanation of submitting custom art including the acceptable file formats and requirements and how to place the order.

Yes! We have a fantastic collection of Signature Designs that may be used free of charge. These include Signature Collection Quips and Party Animals and Collegiate Designs for some of your favorite teams. The Signature Collection was created exclusively for Cup of Arms and these designs are only found here. We are very excited and proud to offer these designs and hope by offering these we set your personalized product off from any others!

We also have a huge library of stock art or clip art available free of charge in addition to a vast array of borders, enhancers, and frames. After selecting your item and choosing PERSONALIZE & BUY, you will be taken to the PERSONALIZATION OPTIONS to design your cup. Signature Collection Designs and all stock art are found there under the accordion labeled SIGNATURE DESIGN, STOCK ART, BORDER, ENHANCER OR FRAME. To view this collection click here.

In the unlikelihood that you do not find the art you are looking for, please contact us at info@cupofarms.com. We may have the art you need in our huge art library on file. It may take us several days to search our library for the art you are looking for. If your order is a RUSH ORDER, we therefore recommend you selecting from our stock art shown.

We can print photos using our new digital printing method on products that are offered as "DIGITAL FULL COLOR", however, this does add several days to production. RUSH PRINTING MAY NOT BE AVAILABLE FOR DIGITALLY PRINTED PRODUCTS. Please check with us ahead of time.

We offer full color digital printing on white and ivory 3-ply beverage and luncheon napkins, neoprene can huggers, neoprene side-zip bottle huggers and neoprene coasters. For digital full color printing, 4-color process artwork should be converted to CMYK and sent as either a TIFF or PDF file.

Some photographs with high resolution are printable using screen printing (traditional printing method) on cups or other products that are not available using digital printing. Photographs must have a high resolution and high contrast to reproduce well using this method. A black and white photocopy will give you a good indication of how your photograph will reproduce using screen printing. If the photocopy is not discernible, the printing will not be discernible either. We suggest that you email us your photograph as an attachment to info@cupofarms.com PRIOR TO PLACING YOUR ORDER and let our experts determine if it is reproducible.

Photographs are considered custom art and do incur a one time $75 art charge. If you are using the same custom art on two sides of a product, there is only ONE $75 art charge. If you are using the same custom art on two different products (cups and napkins for example) there is only ONE $75 art charge. YOUR ART MUST BE SENT AS AN EMAIL ATTACHMENT TO info@cupofarms.com AFTER THE ORDER IS PLACED. Please include your order number and a description of the art in the email. If you are using a custom PMS color, please include the PMS NUMBER with the art as well as in the SPECIAL INSTRUCTIONS BOX on the order.

Please see SUBMITTING CUSTOM ART for a full explanation of submitting custom art including the acceptable file formats and requirements and how to place the order.

We do not send proofs with every order. You may request a printer's proof when you place your order for an additional $15. WE DO NOT RECOMMEND PROOFS FOR RUSH ORDERS as your selected printing time DOES NOT BEGIN UNTIL THE FINAL PROOF APPROVAL IS RECEIVED. Proofs typically add 3-5 days to INHOUSE PRINTING/PRODUCTION time.

A printer's proof sent to you via email is a BLACK AND WHITE pdf rendition of exactly what will be printed on your product. We do not provide color proofs. Typically proofs are sent to you approximately 2 business days after your order has been placed, but this time may be longer during peak production and holiday season. Please add us to your safe sender's list and check your spam if you have not received your proof. We are not responsible for orders that are delayed because of delayed proof approval on the customer's part. Corrections to typesetting errors made on our part are free of charge, however, if changes in layout and/or copy are made by the customer, a $5.00 new proof charge is assessed. Upon final approval of the proof, your selected printing time begins. Once you approve your proof, you assume complete liability for your order. Proofs are non-refundable.

Text sizing is based on the number of characters per line. In other words, the more text you enter on each line, the smaller the words will appear on your personalized cup or napkin. We recommend that you break up your text onto several separate lines.

This set up allows the letters to be larger and will show up better.

Rachel
and
Alexander

This setup will cause your letters to be smaller and harder to read.

Rachel and Alexander

Please see our ETIQUETTE AND TYPESETTING TIPS page for answers to any of your typesetting or etiquette questions. Please feel free to CONTACT US if your question if not answered here, or you have etiquette questions in general concerning personalization!

We will print most requested text on our products within reason. We do not like to use obscenities, profanities or vulgarities on our products unless they are part of direct quotations and there is a compelling reason for the inclusion. Obviously, the interpretation of these guidelines is highly subjective, so, if in doubt, email us prior to placing your order. We retain the right to refuse to print anything that we consider objectionable.

If you did not receive an order confirmation email there may have been an error in the e-mail address you provided on your order or the confirmation email may have gone to your "spam" or "junk" mail folder. Please check these folders and if you do not locate the confirmation email, please contact-us immediately. To ensure receipt of future emails regarding your Cup of Arms order, please add info@cupofarms.com to your "safe senders" list.

Changes or cancellations will not be accepted after an order is placed. All orders are final and will be printed and shipped exactly as ordered. We recommend proofing the personalization details carefully and double checking the shipping and billing addresses prior to finalizing your order. If additional product is needed after placing your order, you will need to place an additional, separate order.

If a change or cancellation is approved due to extenuating circumstances, a $10 change fee will be incurred. Please contacts via email for any request for a change to, or cancellation of, an order. (We do not accept changes by telephone). You will be notified by email if your requested change or cancellation was approved thereby incurring the $10 charge.

We guarantee and assume responsibility for the date an order will print and ship from our production facility (unless inclement weather or circumstances beyond our control cause a production shut down in our production plant for some reason). If an order is not printed and shipped in the production time selected on the order missing the date of an event, we will refund the order or reprint and expedite the printing and shipping on the replacement to meet the date needed if possible. If we miss the date needed and cannot replace the order by the date needed, we will issue a refund for the order.

Although we do guarantee INHOUSE PRINTING/PRODUCTION time, we cannot guarantee the exact amount of shipping/transit/delivery time. UPS does not unconditionally guarantee delivery time and neither can we. Consequently, the risk of shipping delays must be assumed by the customer. Please note that this includes weather-related delays, delays due to orders being left at carrier facilities and all oversights on the part of UPS not related to Cup of Arms. We suggest adding extra time for production and delivery of your order when possible for this reason.

All computer monitors are different. If you are concerned about color matching exactly, we suggest you order a sample(s) of the product(s) prior to placing your order. If you are concerned about an ink color matching exactly, we suggest you supply us with an exact PMS color to match.

Scratches are a common occurrence in the production of plastic products. We do not reprint or replace an order due to typical scratches received during printing or production on any of our products. Screen and pad printed items are printed with inks that must evaporate to dry. The ink will dry but there may be a residual odor from the vapors. This odor, if detectable, is not harmful or considered a defected product eligible for return or refund.

If your order arrives with several blank cups they are usually an overage and not a shortage, however, an accidental over or under run of 5% will constitute a completed order.

If your order arrives with an error or has been damaged in shipping, please contact us within 48 hours of receipt of package. Email is preferred and is the quickest route to a solution or you may also call us at 844-901-CUPS. If the error is our fault we will reprint and reship the order if time allows, or we will refund your credit card for the part of your order that is misprinted or damaged.

Cup of Arms does not accept returns on personalized products that are printed correctly and shipped from our production plant on time according to the original order.

Before ordering physical samples, we suggest you review the detailed product information located in the accordions at the bottom of each product page. If the information you are in need of is not found there, we are happy to provide unprinted product samples of any of our personalized products. Please send us an email to info@cupofarms.com and let us know what product(s), size(s) and color(s) you would like to receive a sample of. PLEASE BE SPECIFIC about the product you are wishing to receive a sample of. Samples typically ship within 48 hours.

If it helps, we suggest that you copy and paste the following template into your email request you send to us so you will not omit any information we may need to get your samples to you as quickly as possible. We cannot send samples printed in specific ink colors. We send blank stock or mis-printed items as samples only.

Flat samples such as napkins, neoprene koozies, coasters, stir sticks, playing cards and ribbon are shipped free of charge via US Postal Service. Other samples requiring a box are shipped UPS or FED EX for a flat $7.00 fee. We will contact you for credit card information when we receive you email request for samples. WE DO NOT SHIP TO P.O. BOXES. Please provide a physical maiing address.

PLEASE INCLUDE THE FOLLOWING IN YOUR EMAIL REQUEST FOR SAMPLES TO: info@cupofarms.com

NAME:
SHIPPING ADDRESS (no PO Boxes):
CELL/TEXT NUMBER:
PRODUCT NAME or DESCRIPTION:
PRODUCT SIZE and/or SHAPE:
PRODUCT COLOR: