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FAQ

Frequently Asked Questions
ORDERS
HOW SOON CAN I GET MY ORDER?
WHAT IS YOUR SHIPPING METHOD AND WHAT TYPE OF SHIPPING METHODS DO YOU OFFER?
WHAT DAYS TO YOU SHIP AND WHAT PRINTING AND SHIPPING HOLIDAYS ARE OBSERVED?
HOW DO YOU CHARGE FOR SHIPPING?
DO YOU SHIP TO PO BOXES?
HOW DO I KNOW WHEN MY ORDER HAS SHIPPED AND HOW DO I TRACK MY ORDER?
WHAT IF MY ORDER IS PRODUCED AND SHIPPED ON TIME BUT IS DELAYED IN SHIPPING/TRANSIT/DELIVERY DUE TO BAD WEATHER, AN ERROR OR OVERSIGHT ON THE PART OF UPS OR SOME OTHER REASON THAT IS NOT THE FAULT OF CUP OF ARMS AND I DO NOT RECEIVE IT ON TIME?
WHAT IF UPS SAYS MY ORDER WAS DELIVERED ACCORDING TO THEIR PROOF OF DELIVERY BUT IT HASN'T BEEN RECEIVED?
WHAT DO I DO IF MY ORDER IS DAMAGED IN SHIPPING?
ABOUT OUR CUPS AND NAPKINS
CAN YOU RECOMMEND WHAT SIZE CUPS TO ORDER?
WHAT BRAND STYROFOAM CUPS DO YOU USE?
ARE ANY OF YOUR CUPS DISHWASHER SAFE?
ARE ANY OF YOUR CUPS RECYCLABLE?
ARE ANY OF YOUR CUPS MADE FROM RECYCLED PRODUCTS?
WHY IS THERE A SMELL ON MY CUPS?
CAN YOU RECOMMEND WHAT TYPE, SIZE, AND HOW MANY NAPKINS TO ORDER?
ARE RE-ORDERS OF THE SAME NAPKIN GUARANTEED TO BE EXACTLY THE SAME COLOR AND EXACTLY THE SAME SIZE?
PRINTING AND INK
WHAT SIZE WILL THE PRINTING BE ON MY PRODUCT?
HOW MANY LINES MAY I HAVE ON MY PRODUCT?
IS THERE A LIMIT TO THE NUMBER OF LETTERS OR CHARACTERS I MAY HAVE PRINTED?
MAY I USE A CUSTOM PMS COLOR THAT IS NOT SHOWN WITH YOUR INK COLORS?
MAY I PRINT IN TWO COLORS OF INK OR MULTIPLE COLORS OF INK?
WHAT IF I PLACE A NEW ORDER FOR THE SAME PRODUCT WITH THE SAME INK COLOR AND THE INK COLOR ON THE NEW ORDER DOES NOT MATCH THE INK COLOR ON THE ORIGINAL ORDER?
DOES THE INK RUB OFF OF YOUR PRODUCTS?
ARTWORK AND LOGOS
MAY I USE MY COMPANY LOGO, CUSTOM DESIGNED WEDDING ART OR DESIGN OR CUSTOM MONOGRAM AND/OR ART ON YOUR PRODUCTS?
DO YOU OFFER ANY DESIGNER MONOGRAMS, STOCK OR CLIP ART FREE OF CHARGE IF I DO NOT HAVE MY OWN CUSTOM ART?
MAY I SUBMIT A PHOTOGRAPH AS CUSTOM ART TO PRINT ON YOUR PRODUCTS?
PROOFS
DO YOU SEND A PROOF PRIOR TO PRINTING?
TYPESETTING AND ETIQUETTE
HOW DO I MAKE SURE MY COPY IS LARGE AND EASY TO READ?
IF I AM NOT SURE ABOUT THE CORRECT WAY TO PERSONALIZE AN ORDER CAN YOU OFFER ANY TYPESETTING TIPS OR ETIQUETTE ADVICE?
CAN I HAVE ANYTHING PRINTED ON MY PRODUCT EVEN IF CONSIDERED OFFENSIVE BY SOME?
ORDER CANCELLATIONS, CHANGES OR PROBLEMS
WHAT IF I DID NOT RECEIVE AN ORDER CONFIRMATION WHEN I PLACED MY ORDER?
MAY I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
WHAT IF MY ORDER DOES NOT ARRIVE ON TIME?
WHAT IF THE COLOR OF THE PRODUCT OR INK THAT I RECEIVED LOOKS DIFFERENT THAN IT DID ONLINE?
WHAT IF MY CUPS OR PLASTIC PRODUCTS ARE SCRATCHED OR HAVE AN ODOR WHEN I RECEIVE THEM?
WHAT DO I DO IF MY ORDER HAS BLANK OR MISSING CUPS?
WHAT DO I DO IF MY ORDER IS INCORRECT OR DAMAGED?
MAY I RETURN MY ORDER?
MISCELLANEOUS
MAY I ORDER A SAMPLE OF A PRODUCT?