TURNAROUND TIME

Turnaround time on your order is dependent upon TWO THINGS:

1. INHOUSE PRODUCTION/PRINTING TIME

• INHOUSE PRODUCTION or PRINTING TIME is the time it takes us to process your order upon receipt, print your order, and prepare your order for shipping out of our production facility. You will select your production time when you select your Personalization Options.

PLUS

1. SHIPPING TIME

• SHIPPING TIME is the transit time it takes for our shipper to deliver your order to your door after it leaves our facility. You will select your shipping/transit time method at checkout. 

INHOUSE PRODUCTION/PRINTING TIME

It is often less expensive to expedite INHOUSE PRODUCTION/PRINTING TIME than it is to expedite shipping so we offer 4 INHOUSE PRODUCTION/PRINTING options:

• REGULAR 7 BUSINESS DAY INHOUSE PRINTING
  • INCLUDED in the price of the item(s) you have ordered
  • Orders received prior to noon CST will be shipped within approximately 7 BUSINESS DAYS
• 4 BUSINESS DAY INHOUSE RUSH PRODUCTION/PRINTING (+$40)
  • Plus $40 to the total price of your order (not a PER ITEM CHARGE)
  • Orders received PRIOR TO NOON CST will be shipped in 4 BUSINESS DAYS
• 3 BUSINESS DAY INHOUSE RUSH PRODUCTION/PRINTING (+$50)
  • Plus $50 to the total price of your order (not a PER ITEM CHARGE)
  • Orders received PRIOR TO NOON CST will be shipped in 3 BUSINESS DAYS
• 2 BUSINESS DAY INHOUSE RUSH PRODUCTION/PRINTING (+$60) 
  • Plus $60 to the total price of your order (not a PER ITEM CHARGE)
  • Orders received PRIOR TO NOON CST will be shipped in 2 BUSINESS DAYS

NOTE: PRE-PRINTED ITEMS AND ACCESSORIES ARE NOT INCLUDED IN THE ABOVE TURNAROUND TIMES; these items typically ship in 2-3 BUSINESS DAYS depending on stock availability and seasonal demand.

PROOFS

A black and white pdf Printer’s Proof may be ordered when you select you Personalization Options. This is an exact replication of what is to be printed on your item. This proof is usually emailed within 2-3 BUSINESS DAYS days of placing the order depending on the time of the year.  Proofs typically add 2-4 BUSINESS days to INHOUSE PRODUCTION/PRINTING TIME.  INHOUSE PRODUCTION/PRINTING TIME does not begin until we have received the FINAL proof approval so we do not recommend selecting a proof for RUSH ORDERS unless you have factored in this additional time.  Once the proof is approved, the customer takes responsibility of the correctness of the order.

SHIPPING TIME 

To your selected INHOUSE PRODUCTION/PRINTING TIME you must add shipping time. We offer 4 shipping methods:

• UPS Ground
• UPS NEXT DAY AIR
• UPS 2 DAY AIR
• UPS 3 DAY SELECT

Calculation of actual shipping cost will be made at checkout.  Shipping cost is calculated in real time based on the items ordered and the shipping zip code. 

BUSINESS DAYS IN TRANSIT FROM DALLAS, TX

Please use this map to calculate UPS Ground shipping/transit time from our production plant in Dallas, TX. PLEASE NOTE UPS DOES NOT DELIVER GROUND SHIPMENTS ON SATURDAYS.  UPS DOES NOT deliver to post office boxes.

UPS observes the following holidays and does not deliver on these days so please deduct these holidays from estimated delivery/shipping/transit time and choose your shipping method accordingly:

• New Year’s Day
• Memorial DayDay
• Independence Day (July 4^th)
• Labor Day
• Thanksgiving Day
• Christmas Day
• New Year’s Eve
• New Year’s Day

If may be necessary to select RUSH PRINTING in ADDITION to expedited SHIPPING to meet your date needed.  WE REQUEST THAT YOU ENTER A DATE NEEDED ON EVERY ORDER.  If you have selected a printing and shipping method that will not allow us to meet your specified date needed we will contact you to expedite the order further.

SHIPPING LIABILITY

We assume full responsibility for your order being printed in the selected production time, however, UPS does not unconditionally guarantee delivery time and neither can we.  Once your order has been processed, printed, packaged and picked up from our production facility by UPS, delivery of your order is the sole responsibility of UPS. Cup of Arms is not liable or responsible for lost, damaged, late, or undelivered packages. 

Should your order be lost, damaged, or undelivered, you should contact UPS immediately at 1-800-PICKUPS (800-742-5877) to initiate a claim, or visit their web site at   http://www.ups.com. Cup of Arms will assist in any manner possible to help you with any claim through UPS.

• Weather Delays/Natural Disaster/”Acts of God”/Unavailability of Recipient/Other Delays
  • Weather delays, natural disasters or any “Act of God” can often be unexpected and cause delays in the shipping of your order.  Cup of Arms nor UPS will be held responsible for any shipping delays as a result of these factors or any others listed in the UPS Terms and Conditions including but not limited to:
    • Perils of the air, public enemies, criminal acts of any person(s) or entities, including, but not limited to, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotion, hazards incident to a state of war, local or national weather conditions, national or local disruptions in air or ground transportation networks (as determined solely by us), strikes or anticipated strikes (of any entity, including, but not limited to, other carriers, vendors or suppliers), labor disruptions or shortages caused by pandemic conditions or other public health event or circumstances, natural disasters (earthquakes, floods and hurricanes are examples of natural disasters), conditions that present a danger to our personnel, and disruption or failure of communication and information systems (including, but not limited to, our systems).

• Address Accuracy
  • When placing your order please double check the shipping address information you have entered for errors, typos or misspellings, before submitting your order. Submitting any part of your shipping information incorrectly can result in delivery delays of up to 1 additional day as well as additional costs for UPS to reroute and correct the address.